Refund and Returns Policy

Overview

At Heena’s Creatio, each item is handmade with love and care, which makes every piece unique. We strive for your complete satisfaction, but due to the nature of custom and handcrafted products, please review our policy below:

✅ Returns

  • Returns are accepted only in case of:
    • Damaged or defective products upon delivery
    • Wrong item delivered
  • To be eligible for a return, you must:
    • Contact us within 48 hours of receiving your order.
    • Share unboxing video and clear pictures of the item and packaging.
    • Ensure the item is unused and in its original condition.

🚫 Non-Returnable Items

  • Custom or personalized orders
  • Sale items or discounted products
  • Minor imperfections that are part of the handmade process (bubbles, texture variations, etc.)

💸 Refunds

  • If your return is approved, we’ll process a refund to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable.
  • In case of COD orders, refund will be made via UPI or bank transfer.

🔄 Exchange

  • Exchanges are allowed only if the product received is damaged or incorrect.
  • We do not offer exchanges for reasons like change of mind or personal dislike of color/texture.

📩 Contact for Returns

Please email us at heenascreatio@gmail.com with the subject “Return Request – Order #[YourOrderID]” and include:

  • Photos of the product and packaging
  • Unboxing video
  • Reason for return

Note:
As all our products are handmade, slight variations are natural and add to the charm of the piece. We request you to read product descriptions carefully before placing an order.

Need help?

Contact us at heenascreatio@gmail.com for questions related to refunds and returns.